Sales, Cancellation and Return Policy
Access to the Service
The user will have access to the online payment service to register for a course, pay a fee or reserve a place from the page located in the Services – Online Payment section. In courses that do not offer online registration, the user will contact the center through the information request form or by phone.
In the case of payment for a reservation, the user will not be formally registered until he/she has completed the registration and payment for the course. Once this has been done, he/she will receive confirmation of registration. All reservations that have not been made within 10 days prior to the course will be cancelled and the user will not be entitled to a place or the right to attend.
Online payments can be made through our virtual POS using VISA and MASTERCARD cards.
Withdrawal and Return Policy
Right of Withdrawal
In accordance with current Spanish regulations, the user has the right to withdraw from registration within 14 calendar days from the date of confirmation of registration, without the need to provide justification, provided that the course has not started. If the course starts before the 14 days, the user explicitly agrees to waive his or her right of withdrawal when registering and accessing the course content or materials.
User Cancellation and Refund Policy
Cancellations must be notified in writing by sending an email to info@grupoformat.com. Cancellations will not be accepted by any other means. This email must include all registration details, including name and surname, date and contact details.
The return rates are as follows:
- For cancellations received 10 calendar days before the start of the course, 90% of the amount paid will be refunded, except for the part corresponding to the registration fee. If any material has been delivered to the user, he/she must return it in good condition. Otherwise, the refund will be 50% of the amount paid, excluding the registration fee.
- Cancellations made less than 10 calendar days in advance will not be eligible for a refund.
Registrations for which the user name and password have already been provided to access the course content will not be refunded in any way.
Refunds will be made within 15 calendar days after the cancellation request, by electronic transfer in the name of the person who made the payment.
In the event of cancellation of the course by the student, once it has started, no amount will be refunded as a cancellation fee, unless a cause of force majeure is alleged and supporting documentation is provided.
Cancellation Policy by the Center
The organization reserves the right to postpone or cancel a course if there are not enough participants, or if the trainers, for a justified reason, are unable to attend. In this case, payments received for registrations will be fully refunded, without the possibility of any additional compensation.
Participant Replacement Policy
If the registered person cannot participate in the course and gives notice at least 4 calendar days in advance of the date of the course, he or she may be replaced by another person. To do so, the person must first request the change by writing to info@grupoformat.com and providing the complete details of the new participant.
Protection of Personal Data
The data collected during the registration and payment process will be treated in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR). They will only be used to manage registration and, where appropriate, for communications related to the course or future training offers, if the user consents. The user can exercise their rights of access, rectification, cancellation, opposition, limitation and portability by sending an email to info@grupoformat.com.
